A Junior Infrastructure Engineer is responsible for providing first level network support, equipment maintenance and front-line customer support for all Telecom Systems under the Network Operations group. Those include Cisco, Arista, Juniper, Dell etc equipment, and ESXi platforms – server farms across all PrimeXM POPs.
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The position requires an energetic and mature individual who can function independently within the company strategy and be a cohesive and complementary team member. The successful candidate will also be expected to provide regular after-hours on-call support.

Main Responsibility:
?Work in the Network Operations Center monitoring corporate.
?Excellent customer service (by being courteous, knowledgeable, and professional) and communication skills (chat, email, phone, and in person).
?Troubleshoot network/system issues across a wide range of firewalls, routers, switches, modems, wireless controllers, servers, and other devices.
?Installing, maintaining, programming and testing networking hardware (wired and wireless, cabling, etc.).
?Knowledge and experience with Layer 1-7 troubleshooting.
?Knowledge and experience with SNMP protocol.
?Experience with virtualization technologies such as VMware/KVM is a plus.
?Utilize the trouble ticket system to log all requests and activities including documentation of special requests and customizations considered important for future support.
?Produce and update process and support documentation.
?Monitor the operational support systems to proactively identify service impacting events relating to IT, network, and facility conditions.
?Communicate with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer requests.
?Communicate changes, outages to appropriate contacts.
?Escalate problems to the appropriate IS and business teams within the company or external vendors as required to achieve resolution.
?Keep current on industry products and technologies available for communications, (e.g. Internet services, protocols and networking equipment).

Key Requirement:
?Bachelor of Science or Computer Science, Engineering, Electrical Engineering, Information Systems or any other relevant field.
?Fluent spoken and written English and Greek is mandatory.
?Experience in Windows environment including Windows 2003/2008/2012 Servers and Linux.
?Must have integrity and strong communication skills.
?Efficiency and ability to take responsibility and get things done.
?A team player, and able to work with minimum supervision.
?Able to work under pressure and meet tight deadlines.
?After-hours on-call duties are part of this job.
?Candidate should also have the willingness to prepare for Industry Cisco CCNP level or any vendor equivalent exam.：

PrimeXM是全球領(lǐng)先的金融交易技術(shù)供應(yīng)商。
自2010 年在瑞士蘇黎世成立以來(lái)，PrimeXM成功地拓展了全球市場(chǎng)，并快速成長(zhǎng)為行業(yè)的領(lǐng)軍人。目前全球范圍內(nèi)已有數(shù)百家金融企業(yè)，包括眾多知名的銀行、流動(dòng)性提供者以及經(jīng)濟(jì)商在使用我們的技術(shù)。我們的企業(yè)以專(zhuān)業(yè)透明著稱(chēng)，PrimeXM的品牌也日益成為可靠、信賴的代名詞。隨著客戶的口口相傳，我們的用戶迅速增長(zhǎng)，PrimeXM 社區(qū)正在不斷壯大。該社區(qū)為客戶更好地交換流動(dòng)性及拓展關(guān)系網(wǎng)提供了無(wú)可比擬的國(guó)際性平臺(tái)，來(lái)自世界各地迅速增加的新用戶更不斷充實(shí)著我們的PrimeXM社區(qū)資源。我們的社區(qū)使客戶、客戶之間以及PrimeXM
形成了良性的互助關(guān)系，讓每個(gè)成員都在健康、透明的環(huán)境下迅速發(fā)展，互利共贏。

作為一個(gè)專(zhuān)業(yè)的金融交易技術(shù)供應(yīng)商，PrimeXM一貫堅(jiān)持透明與中立的立場(chǎng)，只專(zhuān)注技術(shù)研發(fā)，不涉足與客戶競(jìng)爭(zhēng)的領(lǐng)域。我們積極地觀測(cè)市場(chǎng)動(dòng)向、專(zhuān)心聆聽(tīng)客戶的建議，不斷革新自己的技術(shù)，研發(fā)新功能；我們熱忱、活力、經(jīng)驗(yàn)豐富的團(tuán)隊(duì)則來(lái)自全球18個(gè)國(guó)家和地區(qū)，大家各司其責(zé)，全心全力為我們的客戶提供最優(yōu)質(zhì)的產(chǎn)品及服務(wù)。