Client Support & Service
The role will work in financial department, provide technical and/or system problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.
Solutions include, but are not limited to, resolving all kinds of investment system software issues and troubleshooting different issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required as well as investigate / report / workaround possible software defects.
Duties and Tasks/Essential Functions:
?Deliver service and support to end-users via remotely or onsite;
?Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
?Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
?Diagnose and resolve technical hardware and software issues involving internet connectivity, operations, software and more;
?Research required information using available resources;
?Identify and escalate priority issues per Client specifications;
?Redirect problems to appropriate resource;
?Accurately process and record call transactions using a computer and designated tracking software;
?Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
?Organize ideas and communicate oral messages appropriate to listeners and situations;
?Follow up and make scheduled call backs to customers where necessary;
?Stay current with system information, changes and updates
Skill and Knowledge Qualifications:
?Ability to speak and write clearly and accurately;
?Demonstrated proficiency in typing and grammar;
?Knowledge of relevant software computer applications and equipment;
?Knowledge of customer service principles and practices;
?Effective listening skills;
?Willingness to co-operate with others and work to the greater good;
?Multi-tasking capabilities;

財(cái)富500強(qiáng)企業(yè)貝塔斯曼集團(tuán)下屬歐唯特集團(tuán)在全球擁有超過5萬名員工，每年持續(xù)創(chuàng)造50億歐元的營收。歐唯特信息系統(tǒng)作為旗下一家國際化運(yùn)作的高質(zhì)量信息技術(shù)服務(wù)公司，不但為全球媒體巨人貝塔斯曼集團(tuán)控制和管理其全部信息技術(shù)活動(dòng)并為其提供相關(guān)服務(wù)，同時(shí)也通過其遍布全球二十多個(gè)國家和地區(qū)的專業(yè)工作團(tuán)隊(duì)，運(yùn)用不斷革新的信息技術(shù)和服務(wù)，來追求其商業(yè)合作伙伴關(guān)系的鞏固，以及客戶競(jìng)爭(zhēng)能力的持續(xù)優(yōu)化。

歐唯特信息系統(tǒng)（中國）于2000年在上海成立，并在北京、廣州設(shè)有分支機(jī)構(gòu)，主要涉及客戶關(guān)系管理、電子商務(wù)、SAP和Microsoft Dynamics 實(shí)施以及全方位IT基礎(chǔ)架構(gòu)服務(wù)等業(yè)務(wù)領(lǐng)域，為客戶提供包括完善的解決方案以及后續(xù)的運(yùn)營外包服務(wù)。

歐唯特信息系統(tǒng)由專業(yè)的團(tuán)隊(duì)向客戶提供長(zhǎng)期的咨詢服務(wù)，為其業(yè)務(wù)發(fā)展度身定做最優(yōu)質(zhì)的解決方案及應(yīng)用軟件，力求最大程度地符合客戶的商業(yè)發(fā)展需求，為其增加商業(yè)價(jià)值。同時(shí)，歐唯特除了配備完善的服務(wù)體系外，更致力于將自身業(yè)務(wù)延伸到IT的運(yùn)營外包和相關(guān)業(yè)務(wù)流程的外包服務(wù)中去，力求為客戶節(jié)省更多的時(shí)間及精力成本。多年來，歐唯特信息系統(tǒng)與全球眾多IT巨頭公司結(jié)成良好的合作伙伴關(guān)系，歐唯特信息系統(tǒng)（中國）是IBM（中國）的重要合作伙伴之一，也是微軟全球范圍及中國地區(qū)的金牌合作伙伴。

歐唯特為航空、汽車制造、消費(fèi)品及服務(wù)、化妝品、電子與高科技、公眾事業(yè)、醫(yī)療衛(wèi)生與生命科學(xué)、酒店與旅游服務(wù)、保險(xiǎn)、制造、媒體與娛樂、零售等行業(yè)領(lǐng)域的企業(yè)提供過多項(xiàng)服務(wù)，積累了豐富的實(shí)踐經(jīng)驗(yàn)，在處理不同行業(yè)業(yè)務(wù)，甚至是跨行業(yè)業(yè)務(wù)時(shí)，都具備提供整體解決方案的良好素質(zhì)，諸多成功案例為客戶，甚至是整個(gè)行業(yè)今后的有序運(yùn)營及健康發(fā)展提供了良好的示范，極具行業(yè)參考價(jià)值。

你想尋覓一家擁有德國管理風(fēng)格的IT集團(tuán)公司，而且了解中國的國情和人文特點(diǎn)嗎？
在歐唯特，大家都能獲得公平的機(jī)會(huì)和舞臺(tái)，有趣的是在于不斷挑戰(zhàn)。收獲直接與您創(chuàng)造的價(jià)值關(guān)聯(lián)……并且，您將看到您在歐唯特留下的印記，正如歐唯特在世界各地留下的印記。
您做好迎接挑戰(zhàn)的機(jī)會(huì)了嘛？